CITIZEN'S CHARTER
"Citizen Charter" is an official document that outlines the rights, services, and the methods by which citizens can access them, as well as the responsibilities of the relevant officials. It is commonly known as the "Citizen Charter." The main objectives of this document are: to provide clear information about the services available to the public, to specify the timelines for receiving these services, to ensure accountability of officials, and to enhance transparency and efficiency in governance. Typically, a Citizen Charter includes: a list of available services, the procedure for applying, required documents, timelines for service delivery, names/positions of relevant officials, and a grievance redressal mechanism.
